Delivery Policies.
Our delivery policies are designed to provide a clear, organized and professional experience when your dog is being transported to its final destination.
Professional Care
Our commitment: Your dog's delivery should be carefully coordinated from departure through final handover.
Clear Rules For A Smooth Delivery.
The following policies explain how Paw Relocate approaches the delivery stage of a dog's relocation and what customers should expect before, during and after delivery.
Delivery Coordination
Delivery arrangements are coordinated according to the agreed relocation plan, destination and available transportation arrangements.
Customers should provide accurate delivery information before the journey is finalized.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including any information necessary to locate the destination.
Changes to the delivery address should be communicated as early as possible and may affect the delivery plan or associated costs.
Authorized Recipient
The customer should identify the person authorized to receive the dog at the destination.
Paw Relocate may request identification or confirmation of the recipient before completing the handover.
Customer Availability
Customers or their authorized representatives should remain available during the agreed delivery window.
Failure to be available may result in additional arrangements, delays or additional delivery costs.
Delivery Windows
Delivery times may be provided as estimated windows rather than guaranteed exact times.
Traffic, weather, transportation schedules, customs, border procedures and other circumstances may affect the estimated delivery time.
Handover Procedure
The final handover should take place at the agreed destination or another location approved as part of the delivery arrangement.
The receiving party should inspect the dog's general condition and confirm receipt at the time of handover.
Delivery Delays
Delays can occur because of circumstances outside the control of Paw Relocate, including weather, traffic, airline schedules, government procedures or unexpected transportation disruptions.
We will make reasonable efforts to communicate material changes when information becomes available.
Changes To Delivery
Any requested changes to the destination, delivery date, recipient or delivery method should be communicated promptly.
Additional transportation or administrative costs may apply when changes require new arrangements.
Customer Preparation
Customers should prepare the receiving location before the dog's arrival.
- Ensure someone is available to receive the dog.
- Prepare a safe and secure environment.
- Have necessary food, water and supplies available.
- Follow any veterinary instructions applicable to the dog.
Completion Of Delivery
A delivery is considered completed when the dog has been handed over to the authorized recipient at the agreed destination, subject to the applicable service agreement.
Any concerns relating to the handover should be communicated to Paw Relocate as soon as possible.
How Delivery Works
Four simple stages help us keep the final part of your dog's journey organized.
Arrival Planning
Delivery details are confirmed before arrival.
Arrival Update
Relevant delivery information is communicated.
Final Delivery
Your dog is delivered to the authorized recipient.
Handover
The delivery process is completed with the recipient.
Delivery Times Are Estimates
Although we carefully coordinate each delivery, exact arrival times cannot always be guaranteed because of circumstances beyond our control.
- Weather conditions may affect transportation.
- Traffic or road conditions may cause delays.
- Airline or transportation schedules may change.
- Customs and government procedures may require additional processing time.
- Unexpected circumstances may require schedule changes.
What We Need From You
A successful delivery requires cooperation between Paw Relocate and the dog's owner.
Correct Address
Provide a complete and accurate delivery address before the journey is finalized.
Available Recipient
Ensure an authorized person is available to receive your dog during the agreed delivery window.
Safe Environment
Prepare a secure and comfortable environment for your dog's arrival.
Every Delivery Deserves Professional Care.
At Paw Relocate, delivery is not simply the final step of transportation. It is the moment when your dog is reunited with you or your authorized representative. We approach this stage with the same attention to detail, organization and professionalism applied throughout the journey.
Questions About Your Delivery?
Contact Paw Relocate and our team can help you understand the delivery arrangements for your dog's relocation.
Contact UsThe information on this page provides general delivery guidelines and does not replace the specific terms of a signed service agreement. Delivery arrangements may vary according to the dog's destination, transportation method, applicable regulations, third-party requirements and the services purchased. Customers should review their individual service agreement for the terms applicable to their relocation.