Dog Safety & Well-Being

The safety and well-being of every dog entrusted to Paw Relocate is our highest operational priority. We approach every relocation with careful planning and responsible handling.

Each journey should be evaluated according to the individual dog's circumstances, travel requirements, documentation and applicable transportation rules.

Booking & Reservation Policy

Relocation services must be confirmed before travel arrangements are finalized. Customers are responsible for providing accurate information about their dog, travel dates, origin, destination and requested services.

A booking may require confirmation of documentation, transportation requirements and other information necessary to coordinate the journey.

Health & Veterinary Requirements

Customers are responsible for ensuring that their dog meets the applicable health and veterinary requirements for the intended journey.

Depending on the destination, documentation may include veterinary records, health certificates, vaccinations, identification requirements, import permits or other official documentation.

Requirements vary by destination and may change. Customers should verify current requirements with the appropriate authorities and veterinary professionals.

Documentation & Customer Information

Accurate information is essential for a successful relocation. Customers must provide truthful and complete information relating to their dog and the planned journey.

• Correct owner contact information
• Accurate dog identification information
• Correct origin and destination details
• Relevant veterinary documentation
• Any special travel requirements

Payment Policy

All applicable service charges, transportation costs, documentation costs and third-party expenses should be clearly communicated before the applicable service is confirmed.

Payment requirements and schedules may vary depending on the type and complexity of the relocation. Customers should review the quotation and payment terms carefully before approving the service.

Cancellation & Rescheduling

Customers should contact Paw Relocate as soon as possible if they need to cancel or change a relocation.

Cancellation, rescheduling and refund conditions may depend on the timing of the request, services already arranged and non-refundable costs charged by airlines, transportation providers, government authorities or other third parties.

Delays & Schedule Changes

Travel schedules can sometimes be affected by factors outside the control of Paw Relocate, including weather, airline operations, transportation disruptions, government requirements, border procedures or other unforeseen circumstances.

When changes occur, we will make reasonable efforts to communicate relevant information to the customer and coordinate the next appropriate step.

Customer Communication

Clear communication is an important part of our service. Customers are expected to provide accurate contact information and remain reasonably available throughout the relocation process.

Paw Relocate aims to provide relevant updates when important changes or information become available.

International Relocation

International dog relocation can involve regulations imposed by airlines, countries, ports of entry, government agencies and veterinary authorities.

Customers are responsible for cooperating with documentation and compliance requirements. Paw Relocate may assist with coordination and planning, but official requirements remain subject to the relevant authorities.

Quality & Professional Standards

Paw Relocate is committed to maintaining a high standard of professionalism throughout every relocation. We focus on careful preparation, responsible coordination, respectful communication and attention to the individual needs of each dog.

Our objective is to provide a consistent, organized and high-quality experience from the initial consultation through the completion of the journey.